Returns Policy for Moment Naturel

  • Our Commitment At Moment Naturel, we are dedicated to your satisfaction with our natural and organic beauty products. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our straightforward returns process.
  • Returns Window
  • Products can be returned within 6 - 10 days of the original purchase date.
  • Eligibility for Returns
  • Items must be unused, unopened, and in the same condition that you received them.
    Items must be in the original packaging with all seals intact.
    Proof of purchase is required for all returns.
  • Non-Returnable Items Please note that due to hygiene and safety reasons, certain items cannot be returned, including:
  • Opened or used products.
    Products marked as “Final Sale” or “Non-Returnable.”
  • Process for Returns
  • Contact Us: Reach out to our customer service team at Contact@momentnaturel.com to initiate a return. Please provide your order number and the reason for the return.
    Receive Return Instructions: We will provide you with detailed instructions on how to return your product.
    Ship the Product Back: Send the product back to us using the provided shipping guidelines.
    Receive Your Refund: Once we receive and inspect the product, we will process your refund to your original method of payment.
  • Shipping Costs
  • Customers are responsible for the shipping costs of returning the item. Shipping costs are non-refundable.
    In the case of defective or incorrect items, Moment Naturel will cover the return shipping costs.
  • Exchanges If you need to exchange an item for the same product, please follow the returns process. Once the return is accepted, you can make a separate purchase for the new item.